Refund policy

Return and Refund Policy

At Malaikasstudio.com, we prioritize customer satisfaction and aim to provide you with the best quality products. If you’re not fully satisfied with your purchase, please review our return and refund policy below:

Returns

Eligibility for Returns

  • Returns are accepted within 7 days of receiving the product.

  • The product must be unused, in its original packaging, and in the same condition as received.

  • If the parcel is returned and the item has No Damage, 30% of the product price will be deducted.

Non-Returnable Items

  • Items damaged due to misuse.

Return Process

  • Contact our customer support team via Instagram to initiate the return process.

  • Provide proof of purchase and details of the issue.

  • Once your return is approved, ship the item to our provided address (return shipping costs are the customer’s responsibility).

Refunds

Eligibility for Refunds

  • Refunds are issued only for items that meet the return criteria.

  • If the product is out of stock, a full refund will be provided.

Refund Process

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days and credited to the original payment method.

Exchange Policy

  • Exchanges are allowed only for defective or damaged items.

  • Contact us within 3 days of receiving the defective product to arrange an exchange.

Contact Us

Email: support@malaikasstudio.com
Instagram: @malaikastudioofficial