Contact information
Shipping Policy
At MetalEngrave , we strive to deliver your orders efficiently and safely to your doorstep. Please read our shipping policy to understand how we handle deliveries.
1. Shipping Locations
- We deliver across Pakistan.
- Currently, international shipping is not available.
2. Shipping Charges
- Flat Rate Shipping: Depend upon product dimention.
3. Order Processing Time
- Orders are processed within 1-2 business days
- Orders placed on weekends or public holidays will be processed the next working day.
4. Delivery Time
- Standard Delivery: Orders are delivered within 3-7 business days depending on your location.
- Delivery times may vary due to unforeseen circumstances such as weather, strikes, or courier delays.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or whatsapp to monitor the status of your shipment.
6. Shipping Partner
- We work with reliable courier services to ensure timely and safe delivery of your products.
7. Undeliverable Packages
- If your package is returned to us due to incorrect address details, non-availability of the recipient, or other reasons, we will contact you for reshipment. Additional shipping charges may apply.
8. Damaged or Missing Items
- If your order arrives damaged or incomplete, please notify us within 48 hours of receiving the package.
- Provide pictures of the damaged item(s) for verification, and we will arrange a replacement or refund as per our Return and Refund Policy.
9. Contact Us
For any questions or concerns related to shipping, feel free to reach out:
Email: infometalengrave@gmail.com
WhatsApp:
Instagram: @metalengrave_wallart
We are committed to ensuring that your shopping experience at MetalEngrave is seamless and enjoyable. Thank you for choosing us! 😊
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